Here at Sullane Family Practice we operate within a patient charter. This gives our patients' a clear understanding of what they can expect from us. It also explains what you need to do in order to get the best out of our practice.
We promise to provide care in a safe secure and timely manner. We promise to listen to your health concern and agree a management plan with you.
We will ensure that your privacy and confidentiality is maintained.
We will provide clear and concise information and explanations.
The risks and benefits of treatment will be discussed. We promise that your consent will be sought before tests or investigations are carried out.
Patient feedback at Sullane Family Practice is valuable to us. We will listen intently and act on any feedback or complaints
We ask that you provide complete and accurate information about your medical history and condition.
We ask that you let us know if you don't understand any information that we give you.
We expect you to keep appointments or cancel with reasonable notice if necessary.
We request that you discuss any concerns or complaints you have with us first. This allows us to make amends if required. Our full complaint procedure is available from reception.
Our staff and fellow patients must be treated with respect and courtesy.